Refund Policy

Last updated: October 2025

1. Overview

Our policy ensures transparency regarding refunds and billing through Nimble.

2. Eligibility for Refunds

Refunds may apply if:

• A task was not completed as described.

• A payment error occurred.

3. Requesting a Refund

Requests must be made within 7 days of task completion.
Email hello@nimbleapp.co.uk or submit via the app.
We review all claims within 14 business days.

4. Non-Refundable Cases

• Completed and approved services.

• Change-of-mind cancellations after the task has started.

• Third-party transaction fees.

5. Refund Method

Approved refunds are processed through the original payment method.
Timing depends on your bank or payment provider.

6. Policy Updates

We may revise this policy to comply with evolving business practices or UK consumer laws.